# Case studies Source: https://getstartedwithai.net/case-studies Site: Get Started With AI Tagline: Build AI automations that actually run your business. Audience: solo professionals, freelancers, consultants and AI implementers in training Contact: hello@getstartedwithai.co.uk This Markdown companion is generated from the prerendered page for AI crawlers. # Case studies Five anonymised case studies from real AI implementations. Each one names the sector, the headcount, the starting hours, the build, and the result in pounds and time. All drawn from Richard Batt's implementation work and anonymised at the sector and headcount level. ## Five real implementations Each case study covers the WIRE Method as it actually ran on a real engagement, with the numbers that matter and the trade-offs that came up. ### Recruitment firm: from 22 hours of CV screening to 4 Recruitment, 15 staff. CV screening cut from 22 hours a week to 4. Tooling cost: £77 a month. [Read case study](/case-studies/recruitment-firm-22-hours-to-4) ### Legal services firm: client intake from 4 hours to 9 minutes Legal services, 40 staff. Inbound enquiry response time from 4 hours to 9 minutes. First automation shipped in 4 days. [Read case study](/case-studies/legal-services-intake-4-hours-to-9-minutes) ### Healthcare clinic group: 36 hours a week of hidden time Healthcare, 6 clinicians across 3 sites. Pre-visit documentation cut from 6 hours per clinician per week to under 2. £3,000 a week of high-cost time recovered. [Read case study](/case-studies/healthcare-clinic-time-tax) ### Field services firm: 14 hours a week reclaimed from one persons head Field services, 85 staff. Job-sheet intake automation reclaimed 14 hours a week. The documentation alone took three hours and revealed four hidden process steps. [Read case study](/case-studies/field-services-job-sheet-intake) ### Logistics company: invoice processing automated in three hours Logistics, Mid-sized. Invoice processing automation built in 3 hours. 85 percent correct on day one. By week four, the human review queue was nearly empty. [Read case study](/case-studies/logistics-invoice-processing-3-hours) ### Monday morning client: a whiteboard, three emails and an afternoon Professional services, 8 staff. A 15-minute audit conversation produced an automation that reclaimed Monday for a small professional services firm. [Read case study](/case-studies/monday-morning-client-spreadsheets-to-automation) ### Accounting practice: 3x reconciliation throughput across 22 staff Accountancy, 22 staff. Reconciliation throughput tripled across the practice. Seven automations now run under a single named owner. Twelve months in, none have drifted. [Read case study](/case-studies/accounting-practice-22-staff-three-x-throughput) ### Contact centre QA: a week of call review compressed into hours of checking Contact centre, 120 agents. A week of QA work became hours of human checking on a sample, with full coverage on every call instead of two percent. [Read case study](/case-studies/contact-centre-qa-week-of-work-to-hours) ### E-commerce DTC: 72 percent of support tickets deflected in week one E-commerce, 12 staff. 72 percent of inbound support tickets deflected in week one. The remaining tickets came to the team better triaged, with the customer's context already attached. [Read case study](/case-studies/ecommerce-dtc-72-percent-support-deflection) ### B2B SaaS: a 15 percent gain that should have been 200 percent SaaS, 60 staff. A B2B SaaS company rolled out three AI tools across commercial and support teams. The gain plateaued at 15 to 20 percent, when 2 to 3 times was available. The rebuild cost more than the original implementation would have. [Read case study](/case-studies/b2b-saas-tool-rollout-rebuild) ### Professional services firm: £60k saved over twelve months on a £3k build Professional services, 14 staff. A single client onboarding automation, built in two weeks, saved a 14-staff professional services firm £60,000 of practitioner time over twelve months. The Freed Hours Flywheel in numbers. [Read case study](/case-studies/professional-services-firm-60k-saved-on-3k-build) ### Field services firm: 38 percent fewer missed callbacks Field services, 85 staff. After embedding a scheduling automation, a field services firm cut missed callbacks by 38 percent against a measured baseline. The build paid for itself inside the first quarter. [Read case study](/case-studies/field-services-scheduling-38-percent-fewer-callbacks) ## How each case is structured - Sector and headcount: the shape of the business at the engagement start. - Starting position: hours per week, prior tooling, the stated belief. - The build: which WIRE step did the heavy lifting and why. - The result: hours saved, money saved, stability over time. ## See this kind of build live The free webinar walks through the WIRE Method on a real audience workflow, in 60 minutes, with no upsell. The shape of the case studies on this page is the shape of the live build. ### Live build session The next live build session. [Join the next session](/webinar) ## Questions people ask before they start ### Are these real? Yes. All five are drawn from Richard's client work and anonymised at the sector and headcount level. The numbers, the build steps and the outcomes are real. ### Can I see the original work? For confidentiality reasons, no. The case studies share the patterns; the proprietary details stay with the original clients. Reach out via /contact if you want to discuss a specific shape. ### How representative are these of typical engagements? Very. The five cases span the most common shapes: process automation, document workflows, classification, time-tax recovery, MVA-style invoice processing. About 80 percent of engagements look like one of these five shapes. ### How do I get an engagement that looks like this? The webinar is the fastest path. Most paid engagements start there. The audit (£1,500 to £4,000) is the typical first paid step.